Barclays revamps mobile banking
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by David Masters
Due to popular demand Barclays has optimised its Internet banking service for mobile access.
The number of customers checking their Barclays’ account from their mobile handset has doubled since the start of the year, forcing Barclays to rethink its mobile banking website design.
The bank said it has adapted its website so mobile customers can easily check their account balance, read through statements, make payments, and transfer money between accounts.
A branch locater is incorporated into the updated site, allowing customers to find their nearest Barclays bank or ATM.
Customers can also use the site to ask questions, view product offers, and access the Barclays helpdesk.
Sean Gilchrist, Barclays’ director of digital banking, said: “We have experienced phenomenal growth, more than a 100% since the start of the year with customers browsing banking services through their mobile phones.
“With this increased consumer demand it’s important for Barclays to continually build on the strategy of improving the services for mobile banking customers.”
At the beginning of 2009, Barclays became the first UK bank to provide its mobile banking customers with free mobile fraud protection, including anti-virus, anti-spam, and anti-theft software.
Barclays is the only UK bank to provide a specific mobile domain website.